Privacy

How we use and look after your details. Plain English, no small print. Last updated October 2026.

Who we are

Stache Tech is Will and Morgan, a small PC build, repair and tech support business in Port Talbot, South Wales. We decide how your details are used, so under UK data protection law we're responsible for them. Questions about anything here: [email protected].

What we keep, and why

Your contact details (name, phone, email, rough area): so we can get back to you, arrange the job and send you your paperwork.
Job sheets: your device, what's wrong or what you want, what we did, prices, and your signature when you drop off and collect. This is our record of the agreement between us, and it's how our 30-day work guarantee works.
Invoices: what you were charged. We have to keep these for our tax records.
Messages with Stache, the assistant on our website: we don't save these chats. If you ask Stache to pass your details to us, we keep what you gave it and that conversation so we know what you need.

The legal basis is that we need these details to give you a quote and do the work you've asked for (a contract), and for invoices, because the law requires us to keep tax records. We never ask for or keep your passwords.

Who else handles them

We don't sell or share your details. We use a few services to run things, and they only process details on our behalf:

Cloudflare hosts this website and stores enquiries, job sheets and invoices.
Anthropic provides the AI behind Stache, the website assistant, and processes what you type to it.
Google (Gmail and Google Drive) for our email and documents.
Resend sends your job sheets and invoices by email.

Some of these companies are based in the US. They protect data sent there with the UK's approved safeguards.

How long we keep things

Enquiries from the website: deleted automatically after 120 days, or sooner once we've dealt with them.
Job sheets and signatures: 2 years, then deleted automatically.
Invoices: 6 years, because tax law requires it.

Files on your device are yours. We only look at what we need to for the job, and we don't copy anything off it unless you've asked us to move your data.

Your rights

You can ask us for a copy of the details we hold about you, ask us to correct them, or ask us to delete them (unless the law says we have to keep something, like an invoice). You can also object to how we use them. Just email [email protected], and we'll reply within a month.

If you're not happy with how we've handled your details, please tell us first. You also have the right to complain to the Information Commissioner's Office: ico.org.uk or 0303 123 1113.